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Архив: Technical Support Engineer. Москва.

Бюджет По договоренности
Создан: 7 лет назад
Закрыт
Описание

The primary responsibility of the Technical Support Engineer is to manage customer’s service requests to a satisfactory resolution. The work is essentially in the areas of server platforms and operating systems. Upon receiving a service request, the Engineer comes to a solution through remote diagnosis, documentation and/or knowledge databases within agreed timeframes. The Engineer also acts as a customer’s technical advocate and builds partnership relations in order to understand the customer’s IT environment and operational processes.

Responsibilities:

Timely respond to customer’s service requests: manage support cases, provide information & troubleshoot to solve customer issues according to SLAs Manage customer expectations by taking into consideration the service entitlement and identify customer’s problems Keep customers informed, set and follow commitments, keep precise case documentation and case ownership Provide proactive IT recommendations Participate in delivering IT services to Value customers Elevate and/or escalate cases to next levels when needed Manage multiple tasks simultaneously with minimum supervision Active and self-paced improvement of technical and business acumen

Education and Experience Required:

Higher technical education 1-3 year experience in relevant technologies Relevant industry certifications

Knowledge and Skills:

Experience in troubleshooting in a technical environment Good knowledge of OS (RHEL/SLES/HPE-UX/Windows) and hypervisors Servers/LAN/SAN (basic knowledge or higher) Strong verbal and written communications skills Good command of English Team player
График
Полная занятость, полный день
Компания
Hewlett packard enterprise
Опыт работы
1–3 года
Город
Москва
Категория
Рабочий персонал
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