Team Leader Glovo. Киев.
Бюджет
По договоренности
Создан: 4 года назад
Открыт
- Описание
- Job responsibilities:
- Leading and mentoring Partner Support Team, performing scheduled staff
- reviews, communicating, and adhering to new procedures, policies, and
- goals.
- Communicate with managers to determine training needs and create
- training sessions
- Monitoring queues and assisting with daily goals and conducting quality
- control to reduce errors to improve procedures.
- Establishing, recommending, and implementing policies to ensure the
- quality, timely, and efficient design of customer oriented services.
- Working effectively with other teams implementing strategies to increase
- profitability, productivity and overall client experience.
- Auditing partner accounts to ensure accuracy of information.
- Handling escalated issues from partners.
Personal skills
- Strong customer service and support focus with a desire to deliver a high quality service
- Self-motivated and highly professional with the ability to lead and take ownership and responsibility
- Ability to multitask, work under pressure, and to tight deadlines
- A desire to learn and improve skills and knowledge
- Fast learner, energetic and enthusiastic
- Adaptable and flexible to business demands
- Strong organizational and planning skills
- Positive 'can-do' attitude
- Team player
Functional Skills and Experiences
- Minimum of 6 months in leading support teams
- Excellent computer competence, including experience with databases and
- Microsoft Office and Google Drive
- English level B2 as training sessions may be conducted in this language
- Native in Ukrainian and Russian
- Extensive problem solving and debugging skills
- Ability to independently apply production upgrades and support the products and technologies
- Experience in providing services to agreed SLA's
- Experienced in Problem and Incident Management
- Excellent interpersonal and communication skills
- Flexible in working outside of core business hours at short-notice
We offer:
- Interesting tasks in an international company in a friendly young team
- Official employment in accordance with all requirements of the Labor Code
- 24 calendar days of paid vacation, paid sick leave
- Schedule from 9 am to 6 pm (Mon-Fri)
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- Город
- Киев
- Категория
Источник: jobsmarket.com.ua
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