Архив: Service manager. Минск.

Описание

An opportunity for a SERVICE MANAGER who wants a new challenge to join the expanding Minsk office team.

IN YOUR ROLE YOU:

Take responsibility for ensuring incidents are raised and managed in line with customers Incident Management Process. Frequently update all key stakeholders regarding status of incidents and problem actions. Provide insight and guidance on areas for improvement based on analysis of data Educate the business on relevant service management processes Manage the operation of service management processes

YOU MUST HAVE:

Experience of working in an IT Operations function Experience in ITIL Service Management ITIL v3 Foundation Certified (desired, not essential) Experience of working in an Agile environment Good stakeholder management skills. Able to pick up new concepts and technologies fast, finding the best fit for the problem at hand. Challenge individuals and teams if they are not keeping customer in mind when taking decisions. Challenge accepted standards and the way we work, asking questions to improve performance and quality.

WE OFFER:

Competitive salary Business trips to uk and europe Interesting project Professional high-skilled team On-going professional development and investment Democracy - take part in shaping the future of the company Strong relationships with client

Компания

Godel technologies europe

Опыт работы

1–3 года

Город

Минск

Категория

IT