Архив: Senior VP of Professional Services. Минск.

Senior VP of Professional Services ($400K/year) - Senior Remote Work

This exciting opportunity allows those who can rise to the challenge, to integrate a factory-style approach to the acquisition, integration, and support of a variety of products in our vast and rapidly growing portfolio. You will be challenged to change your management style to align with our productivity tool WorkSmart Pro, to effectively manage your team and achieve metric goals.

As the Senior VP of Professional Services, your role will be atypical from those found in traditional companies. Our factory style approach allows SVPs to create unified processes that can be implemented across our portfolio and integrated into newly acquired companies. Through evaluating and conducting deep dives into issues, SVPs create strategic action plans to deliver consistently high-quality professional services.

Senior VP main responsibilities are:

Create repeatable professional services and managed services factories

Respond to customer's escalations

Assess the change management process

Lead and set the direction for the professional services organization of up to 5-10 VPs of professional services and up to 500 total individual contributors

Measure your team’s performance to improve processes, staffing, and productivity to deliver customer success on every project while achieving productivity improvements of 25% each quarter

Create ongoing economies of scale, enabling our organization to become more effective and efficient as it grows

Communicate effectively with clients to identify needs and evaluate business solutions

Mandatory requirements:

Master’s degree in Engineering or Business related disciplines

Have perfect spoken and written English

+20 years of total experience in engineering, R&D or professional services

+7 years of experience in a Senior professional services lead role

Extensive experience leading an organization of +250 individual contributors

Experience in managing multiple $30M-$50M professional services projects across more than a single product while achieving 40%-60% of margin

Strong operational, project management, consulting technology and process improvement skills

Strong communication/presentation and negotiation skills