Архив: L1 Customer Support Engineer. Минск.
- Описание
At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that can possess technical expertise and are masters at delivering exceptional customer service.
We strive to be the best by hiring the best. We are looking for professionals who have an analytical mind, prior technical support experience, and a passion for helping others to join our elite force.
Mandatory requirements:
Strong oral/written communication skills in English
+2 years as a front-line agent supporting software products
Ability to perform at a high level solving at least 15 tickets per day
Ability to learn multiple products across multiple technologies
Ability to write knowledge base articles and step by step guides
Well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management
Basic to Intermediate technical knowledge in the following:
Unix/LinuxDatabase MS SQL / MySQL / Oracle / PostgreSQL
AWS
Active Directory
Network and Web Servers
Sharepoint
Java / JavaScript / CSS / HTML
- График
- Полная занятость, удаленная работа
- Компания
- Crossover
- Опыт работы
- 1–3 года
- Город
- Минск
- Категория
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