Архив: Junior Software Quality Assurance Specialist / ServiceDesk specialist, ITS. Москва.

Описание

Key responsibilities and accountabilities:

As a Quality Assurance Specialist

Develop and execute manual and automated tests in order to ensure software products quality. Estimate, prioritize, plan and coordinate testing activities. Execute and evaluate manual or automated test cases and report test results. Identify, record and track bugs. Perform thorough regression testing when bugs are resolved. Ensure that validated deliverables meet functional and design specifications and requirements. Assist users in UAT, assist project manager in UAT organization and facilitation. Hold and facilitate test plan/case reviews with cross-functional team members. Work co-operatively and provide support and guidance in the respective area for all staff.

As a IT Service Desk Specialist

Accept IT and information security-related calls by phone, register an incidents, resolve requests Ensuring that user requests are logged and resolved within the approved time frame Escalate problems reasonably, accurately and on time Provide first line technical support and problem solving in cases of user hardware/software failure Providing of first line technical and/or support and problem solving in cases of network failure Provide installation and upgrading of computer systems hardware and software Handle multi-function devices (print, scan, copy) Training users Maintaining all IT Services procedures, databases and documentation

Competencies, Skills and Experience

At least 1-3 year of working experience in the related field of testing and support. Higher education (in Computer Science or Engineering area is a plus) Ability to test multi-tier, web-based applications. Intermediate level of English both written and oral. Knowledge of networking technologies Good interpersonal and communication skills. Knowledge of software QA methodologies tools and processes. Advanced user of MS Office 2013 products (mainly Word, Excel, Outlook, Power Point, Skype for Business) Professional knowledge of Windows 7, 10 (certificate is a plus) Hands-on experience with automated testing tools is a plus. Experience with performance and/or security testing is a plus. Active Directory and SCCM knowledge is a plus

Organizational relationships

Directly report to Quality Assurance Tester and ServiceDesk Supervisor. Get support and consultations from Project Manager and IT Senior Specialist. Communicate effectively with all staff. Work co-operatively and provide support and guidance in the respective area for IT staff.

We offer

Great professional IT team and friendly environment in Moscow-city business center Usage of modern OS and technologies like Windows 10, Virtual machines, Office 365, Skype4Business, Mobile Iron, SCCM, SYSTIMAX and others Support of the various information systems to be used by up to 5000 users in 24 offices located at 8 countries Powerful and fast laptop with SSD and monitor Comprehensive remuneration package Excellent opportunities for career and professional growth A wide range of training and development programs

График

Полная занятость, сменный график

Компания

Kpmg

Опыт работы

Не требуется

Город

Москва

Категория

IT