Архив: Head of Quality Control (Customer support). Киев.
- Описание
Iternational software technological Company — iDeals Solutions (www.idealsvdr.com) opens a new position for head of Quality Control at the Contact Center in its Kiev office.
iDeals Solutions is a global Company with a team of highly qualified and reliable experts with offices and partners in four international regions including North America, Western Europe, Eastern Europe, and the Asia Pacific region. The Company is intended to be a global leading SaaS provider of secure document management solutions.
If you’d like to grow and run exciting new projects using latest and hottest technologies, we can give you such opportunity. We are looking for proactive and talented people who ready to meet real challenges and interesting tasks and be ready for wide career opportunities.
This vacancy is open in our Customer Support Department.
Main goal: building quality control department, development an effective system of KPI indicators
Requirements:
Fluent writing and speaking English (C1 or C2 — proficient, advanced or higher)
Experience in Support Quality Control & Assurance
Leadership and management (from 1 year)
Experience in process development (and implementation)
Experience in KPI development for support dept (KPI to motivate and not to control)
Experience in B2B support (preferred, desirable) and knowledge of best practices of calls and written customer requests
Ability to work with a large amount of detailed requests
Customer’s centricity (customer CARE)
Initiativity, self-starter, proactiveness
Responsibilities:
Building quality control department
Development from scratch of an effective system of KPI indicators [aimed to motivate support representatives]
Building an effective system of KPI indicators
Quality control of requests processed by support dept (letters, calls, chats)
Analysis of client requests (for the product team)
Comfortable conditions of work:
Work schedule is Mon-Fri (8 hour working day)
Office in 5 minutes walk from metro Shuliavska
Modern, stylish office, well appointed and equipped
Free lunches, coffee, tea, juices, fruits, biscuits, snacks
Places for recreation, PlayStation, board games
Sports corner, table tennis, yoga, TRX
Massage in the office
Social package:
Salary at the market’s third quartile, payment for overtime hours
Paid vacation — 20 working days a year (unspent vacation days are added next year)
Taxi compensation
Paid Medical Insurance
Possibilities for growth:
Work in a strong team with the possibility of professional development
English courses, compensation of individual English learning
Compensation for professional learning (courses, conferences, master classes), attending various seminars / trainings, learning within the company
Library for employees — BookBox and electronic library
Corporate events:
Offsite corporate parties twice a year (abroad), a celebration of all common holidays (New Year, Halloween, etc.), team building in teams
Participation in sporting events: races, tournaments
Participation of corporate teams in entertainment activities: «What? Where? When?», PubQuiz, quests
- График
- Полная занятость
- Компания
- Ideals solutions
- Опыт работы
- Опыт работы от 1 года
- Город
- Киев
- Категория
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