Архив: Customer Support Representative (night shift). Киев.
- Описание
The Opportunity
Effective communication is hard. It requires talent, skill, and a lot of effort. Enter Grammarly, the first widely adopted AI communication assistant helping people with the substance and impact of their writing. Grammarly helps millions of people make their written communication clear, mistake-free, and effective. With a $110 million growth equity investment, Grammarly is changing the way the world communicates—enabling people to write exactly what they mean, and be fully understood.
To help us reach that goal, we are looking for a highly motivated, goal-oriented individual who will be responsible for managing and supporting client issues via email and phone. The successful candidate should be able to work efficiently under tight deadlines, ensure productivity standards and metrics are maintained, and be able to work independently and on a team to meet critical deadlines.
At Grammarly, our impact comes from a strong culture with highly engaged, highly motivated team members. We hire exceptional people and reward them with trust, autonomy, mentorship, and the freedom to grow into their roles. We’re a passionate, growing team on a mission to improve lives by improving communication. If you’re up for the challenge, we would love to meet you!
What You Will Accomplish
Full-time email support. The schedule for this position is:
Mon — Thu: 5 pm — 2 am (with the lunch hour) Sunday: 8 h from home;
Mon — Thu: 9 pm — 5 am (from office) = 32 hours;
Mon — Friday: 9 pm — 5 am (4 days from office) = 32 hours.
Troubleshoot a variety of technical and non-technical issues, working with Tier 4 technical support and other teams.
Provide customer support for level-one and two escalation issues via helpdesk.
Help ensure that our service processes are scalable.
Improve customer service procedures, policies, and standards.
Meet time objectives and perform other job-related duties as assigned by management.
Talents You Bring to the Team
Embody our E.A.G.E.R values (Ethical, Adaptable, Gritty, Empathetic, and Remarkable).
Willingness and dedication to provide outstanding customer service; two-plus years of customer service experience and past experience working at night is a plus.
Experience applying user insights, research, and testing to customer service experience strategy.
Excellent written and spoken English.
Good communication, active listening, critical thinking, and problem-solving skills are essential.
Reading comprehension and attention to detail (able to pay attention to every word and detail to gain true understanding of a problem).
Ability to deal patiently with problems and complaints and remain courteous at all times.
Ability to prioritize and manage projects in various states of completion.
Familiarity with tools like Zendesk, JIRA, etc., is preferred.
What Grammarly Offers You
Big goals, challenging work, fast learning cycles, practical training, and meaningful feedback.
Project exposure and ownership that impacts our world, users, product, colleagues, and business.
Health care, communication coaching, and great coworkers!
About Grammarly
Grammarly’s AI-powered products help people communicate more effectively. Grammarly is available in a variety of writing interfaces, including browser and desktop integrations to help users in both their personal and professional lives, whether they are communicating through email or social media, applying for jobs, or even filling out online dating profiles. It also increases productivity and efficiency for professionals in a wide range of fields, including marketing, sales, engineering, customer support, and education. Grammarly is headquartered in San Francisco with offices in New York and Kyiv.
The diverse experiences, ideas, and identities of Grammarly’s team members help us make better decisions and drive great results for our users. We foster an inclusive work environment that welcomes team members of all backgrounds and perspectives. As an equal opportunity employer, we evaluate candidates based solely on talents, skills, and knowledge.
- График
- Полная занятость, готовы взять студента
- Компания
- Grammarly
- Опыт работы
- Высшее образование
- Город
- Киев
- Категория
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