Архив: Customer support representative. Минск.

Описание

Viber support representative will be responsible for keeping Viber users happy and loyal by providing efficient response to the worldwide Viber community queries.

Responsibilities:

Provide fast and professional off-line (Email,live-chat) response to users issues; Maintain high level of users satisfaction; Update the support knowledge base by creating technical articles; Identify and report on trends, repeated issues and urgent bugs.

Requirements:

A problem solver with an innate sense of curiosity and passionate about helping people proficient in English at either native or professional level; Enthusiastic smartphone user (Active Viber user – a major advantage); Microsoft or Mac OS’s savvy; Willingness to participate in a 24/7 rotating roster which predominately includes after hours shift; Attention to details; Team player; Experience in customer support or customer service will be a pluse;

We offer:

Unique loyalty program; Medical insurance; Office near the metro station "Nemiga"; Cozy office; Comfortable working places; English lessons in the office; Individual approach in all matters; Democratic management.

Компания

Viber

Опыт работы

Не требуется

Город

Минск

Категория

IT