Архив: Customer Support Assistant. Житомир.

Компания «ИСМ Украина» ищет Technical Writer

ИСМ Украина — украинское подразделение голландской компании ISM еGroup основанной в 1992 году. Мы разрабатываем решения в областях электронной коммерции и электронного обучения для клиентов из Европы и США.

Easygenerator < http://www.easygenerator.com > is an eLearning authoring software and offers an innovative environment where you will be stimulated to think creatively, have a huge impact on our fast-growing business and enjoy some fun along the way!

Mission of the Customer Support Assistant

To deliver a flawless customer experience by providing continuous value (best practices and recommendations), while also collaborating with internal teams to manage processes resulting in customer success. Overall, to guide customers in improving their elearning development skills.

Daily activities

• Interact with customers through multiple channels (emails, chats, and calls)

• Act as the first line support for all technical issues

• Register customer responses, complaints and remarks and handle requests for assistance

• Provide clients with need based solutions, and solve their queries by simplifying complex technical matters

• Handle records for customer relationship management

• Collaborate cross-functionally with Sales, Developers, Marketing, and Testers

• Contribute to overall improvement of internal processes

• Be the voice of customers

What we look for in you

• Bachelor’s or Master’s degree

• Fluency in English, strong written and verbal communication skills

• Strong computer skills and understanding online software products and services (SaaS)

• Positive and passionate attitude to your responsibilities

• Being polite and diligent

• Being a team player

• Ability to handle multiple tasks simultaneously, stress resistance

• Willingness to learn and constantly improve your skills

• Experience working with English speaking customers is a plus

What we offer

• Great company culture

• An international team that challenges you all the time to find the best possible solutions and improve your skills

• A competitive salary

• Growth opportunities

• A comfortable office — Free coffee