Архив: B2B support specialist. Киев.

Описание

Hello friends!

We are looking forB2B partners specialists for the international company SoftConstruct, which is a global provider of technologies and services in the field of Betting and Gambling (Kyiv office).

Our team:



- 3 specialists in Kyiv



- 35 specialists in Yerevan



We are providing prompt assistance in resolving issues for B2B partners in the field of Betting and Gambling.

What are you going to do:



- Receive applications from partners through a specialized system, Jira, Skype, e-mail;



- Track, distribute, and redirect received applications to the appropriate departments, control of the execution of applications;



- Support of communication with other departments of the company to resolve the emerging requests of partners;



- Prioritize tasks to transfer them to the appropriate company team;



- Provide prompt feedback to partners (within 5 minutes), inform about the results of resolving requests;



- Assist, answer questions, help in solving arisen applications and tasks;



- Maintain detailed reports on the results of communication to resolve the issues of partners.



What is important to us for this position:



- Work experience from 1 year in technical support or call-center is very preferable;



- Competent and clean speech, fluent Russian, and Ukrainian. English — from the Intermediate level (required);



- Customer focus and stress tolerance, the ability to be patient and understanding;



- Analytical mindset, self-learning ability, responsibility;



- Fluency in a computer and basic programs, as well as communication tools — Skype, e-mail, and Viber;



- Ability to work under tight deadlines and pressure;



- Jira experience is a plus;



- Understanding sports, sports betting, casino basics.



What are we ready to give you:



- Convenient office near the Lukyanivska metro station;



- Paid two-week internship and training;



- A good salary based on your knowledge and skills;



- Shift schedule, which includes 5 shifts per week with morning (09: 00−17: 00) and evening (17: 00−01: 00) shifts;



- The night shift is compensated for the cost of a taxi to get home from work;



- Paid vacation 24 calendar days;



- Paid sick leave



- Friendly team and warm atmosphere.



So what are you waiting for?

Send us your CV!

Let’s get acquainted!












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Город

Киев

Категория

IT