Архив: Customer Support Specialist at OvernightPrints (Remote, long-term). Киев.

Описание

Premier Response is a Customer Service and Graphic Design Center providing support for the worldwide printing company OvernightPrints.com. As one of the largest online printers in the United States and Europe, Overnight Prints offers next day delivery of promotional, marketing and branding products in addition to easy-to-use design templates and mailing services. We are seeking a dynamic, energetic, and smart Customer Support Specialist to join our team and ultimately responsible for understanding and maximizing our customer experience, and developing a best in class operation.



 



If you have excellent Customer Service skills and you have a background involving graphic design and/or the printing industry, we would like to speak with you as soon as possible.



 



Specific Duties and responsibilities include:



Receive email from customers who have uploaded print orders and designed images via our systems in attempt to resolve issues in one contact



Provide customers with specifications, helpful suggestions, etc. to ensure proper uploading and correct printing of image files.



Review image files to ensure they meet printing standards



Provide customers with product descriptions, shipping upgrade fees, price verification, refunds and order status.



Calculate refunds, credits and number of days required for printed product to be shipped to customer.



 



We can offer work at day and night shift.



 



Requirements:



To qualify for consideration, you MUST also have:



Exceptional customer service skills.



A good listener with patience and the willingness to help customers.



Must be able to work during United States business hours.



Computer proficiency with experience using Microsoft Office applications.



Experience using Adobe Photoshop, Illustrator or other design software is desirable.



Great verbal and written communication skills (in English and German), time management skills, and attention to detail.



Professional Call Center and/or Customer service experience is a big plus.



Graphic Design Experience is a plus.

Город

Киев

Категория

Обслуживание клиентов и поддержка