Архив: Head of section (Customer Relations - Internal and external enquiries). Ташкент.
- Описание
Note: This is a temporary job which may last from 3 till 24 months.
JOB TITLE: Head of section: Customer Relations - Internal and external enquiries
REPORTS TO: Head of Marketing
PURPOSE: To undertake responsibilities the front line service and advice for all different enquiries (internal and external) from the public and university students; to provide a customer focused process for all first line enquiries; to follow-up and point of contact recruitment activities. Also to be the front Window then this is the point for Parents to contact enquiries and to engage.
PRINCIPLE ACCOUNTABILITIES:
To help implement the marketing strategy, in particular the university’s Recruitment and Enquires strategy (External and Internal); To help implement the university’s recruitment strategy through organisational and operational responsibilities; To be responsible for the university’s customer facing enquiry service in relations to its courses, programmes and activities; To help organise promotional events including Open Days, Regional visits, and related promotional activities; To help develop and maintain the enquiry information system; To manage all enquires both external and internal (phone calls, visitors, students) and ensure that all enquiry records are maintained and inputted into the enquiry databases; To be responsible for the management of the customer relations service and the colleagues who work in this area; Coordination with registrar, accounting, rector’s office, social department, student union to provide first line advice in everyday problems in admission, university information and other issues. To troubleshoot customer issues; To analyze information about customers, educate visitors; To inform parents with the latest news and new implemented rules of admission, requirements; access and fulfill customer needs; To maintain the balance between the university policy and customer needs in decision making; To contribute to the general activities of the marketing team; To undertake appropriate duties as required and in consultation with the Head of Marketing /1st Deputy Rector AcademicContext of the post
WIUT is a new and different university. The university needs to promote and inform the markets it serves. In so doing it handles and will handle a large volume of enquiries both in person, phone and email. The post is responsible for the management of this area ensuring a customer focused and facing process, timely and appropriate response as well as capturing information on all enquiries. The post will be part of a team of people who will be at the forefront of marketing practice for the University.
The person appointed to this post should be able to demonstrate the following essential elements:
Qualifications
First degree in any discipline Be competent in English, Uzbek, Russian both oral and writtenExperience
Evidence working within teams Exposure to marketing practice, preferably in education or an industry that is related to professional practice Evidence of customer focused, facing experience Evidence of dealing with a range of customers and customer situationAptitudes, Abilities, Skills and Personal Qualities
Interest in people and process Excellent communication skills both oral and written. Innovative, and dynamic, with a practical approach. Good ICT skills. Good presentation and organisational skills. An understanding of the educational environment or similar professional environments An ability to think strategically and creatively, able to adopt ideas and to produce practical results. A strong sense of corporate commitment to the mission and objectives of the University. An interest in and willingness to seek to develop through the support of the project with the University of Westminster.
- График
- Полная занятость, полный день
- Компания
- Ооо westminster international university in tashkent
- Опыт работы
- 1–3 года
- Город
- Ташкент
- Адрес
- Улица истикбол, 12
- Категория
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