Архив: Customer Services Officer (LRC). Ташкент.
- Описание
JOB TITLE: Customer Services Officer (at Learning Resources Centre)
REPORTS TO: Head of Customer Service Team
PURPOSE: To assist Customer Service Team to ensure smooth operation of the customers services of the LRC in order to promote quality independent learning and equal access of all LRC users to learning resources and research materials in a customer friendly manner. To organize induction sessions as for students as well as academic staff members, user consultancy on LRC materials.
CONTEXT: The LRC will provide a customer friendly environment that provides learning resources and research material for all the LRC community. Customer friendly and focused services need to be responsive and available within the resources, policies and regulations of the university. There are a set of posts that provides these services, some are focused on an individual, others shared duties with colleagues who have other responsibilities. In all cases post holders are expected to demonstrate responsible and responsive customer focused attitude and service. Appointments will be made to an area and a specific set of duties and responsibilities will be assigned. As an example the following are those for the support in the main learning area of the LRC
PRINCIPAL RESPONSIBILITIES:
Assists LRC community with search and research enquiries, and any other customer related function Operate the circulation system (check in and checkout items) issuing and returning books; operating the reservations system, register new LRC patrons Providing feedback on the efficiency and effectiveness of the customer service functions Ensuring that the LRC stock is in good order: shelving and filing new and returned books and materials Reviewing and Maintaining LRC materials in usable condition: cleaning, covering, replacing spine and date labels Maintaining a comfortable and friendly environment, ensuring all customer related information is accessible and up to date Assist in operational activities such as the inventory process Participating in professional development activities as appropriate Assist in the development of WebOPAC, Digital Library, Moodle and other LRC related platforms Any other duties as appropriate and required by the LRC Manager and Head of Customer Service TeamPERSON SPECIFICATION:
The appointee should be able to demonstrate the following:
Short-listing is carried out on the basis of the evidence candidates offer in all areas of this specification.
Qualification
1st degree in any area is preferable English language proficiencyAptitudes, Abilities, Skills and Personal Qualities
Electronic research proficiency and analytical ability Interpersonal and communications skills Aptitude for detail and accuracy Ability to prioritize multiple tasks Ability to work effectively both independently and collaboratively Proficiency with MS Office
- График
- Полная занятость, полный день
- Компания
- Ооо westminster international university in tashkent
- Опыт работы
- Не требуется
- Город
- Ташкент
- Адрес
- Улица истикбол, 12
- Категория
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