Technical Support Specialist

We are looking for a detail-oriented and proactive technical support specialist who will assist users in resolving their issues promptly and professionally. If you enjoy clear communication, take a structured approach to problem-solving, and want to grow in the customer support field, this position is for you!

• Work in a close-knit and motivated team of professionals;


• Friendly atmosphere, team support, and growth opportunities;


• Hybrid or fully remote work format;


• Stable salary ($400 gross) + KPI-based bonuses;


• Training, mentorship from experienced colleagues, and clear career growth prospects;


• Five-day workweek, eight-hour workday.

• Promptly responding to user inquiries via online chat;


• Managing up to five chat conversations simultaneously while maintaining high service quality;


• Resolving technical issues related to the operation of a high-traffic website;


• Diagnosing and escalating complex technical problems to the relevant departments;


• Enhancing customer satisfaction by ensuring smooth interaction with the platform;


• Following internal company standards to provide a high-quality service experience.

• Previous experience in customer support is a plus, but we are open to training the right candidate;


• Excellent communication skills and the ability to find solutions for clients;


• Ability to work under multitasking conditions, meet deadlines, and manage time effectively;


• Willingness to understand the technical aspects of website operations;


• English proficiency at Intermediate level or above.

If this role sounds like a great fit for you, send us your resume – we look forward to meeting you!