Архив: IT Service Management Analyst - Applications. Киев.

• Analyses and reviews Application Landscape;
• Maintains the regular performance review process with both the IT Customer and Service Provider which covers:
- Review outstanding actions from previous Reviews;
- Current Performance;
- Capacity planning;
- Business release management, patch management and audit requirements;
- Agree with appropriate actions to maintain / improve Service Levels.
• Coordinates and support troubleshooting;
• Initiates any actions required to maintain or improve performance and stability;
• Conducts annual user reviews;
• Ensures that appropriate changes are assessed for their impact on service levels;
• Accommodating Service Improvement Plans.

• Background in IT/ Technical Background;

•Fluent English, Ukrainian, Russian & Excellent PC skills;

• Strong Project/Program management skills;

• Bachelor degree in IT;

• Experience in similar position.